Privacy Policy

1. Legal Basis for Processing Data

If you are visiting from the European Economic Area (EEA), United Kingdom (UK), or jurisdictions with similar privacy laws (such as GDPR), our legal basis for collecting and using your personal information depends on the context concerned. We process your data based on:

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  Your Explicit Consent: When you voluntarily input your birth data, register an account, or contact us for guidance.
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  Performance of a Contract: When processing is necessary to deliver the fixed-period access, shop orders, or individual online consulting services (PDF reports/emails) you paid for.
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  Legitimate Interests: For website security, fraud prevention, and improving our internal service quality, provided these do not override your privacy rights.

2. Information We Collect

We only collect information that is reasonably necessary to provide you with our I Ching-inspired guidance and self-reflection services:

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  Account and Identity Data: When you register or log in using Google Third-Party Authentication, we receive your name, email address, and profile picture as authorized by your Google privacy settings.
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  Consultation & Birth Data: To generate personalized guidance, reflection results, or customized PDF reports, you may provide your date of birth, time of birth, birth location, gender, and specific questions or context regarding your life/career/relationships.
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  Payment and Order Data: Production payments are processed securely by PayPal. EWinsight does not store or see your credit card numbers, PayPal password, or banking credentials. We only retain transaction metadata (e.g., order ID, amount, timestamp, payment status, access status, and refund status).
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  Technical and Usage Data: IP address, browser type, device info, operating system, and standard server log data collected via cookies or web beacons to ensure stable website operation. You can manage or disable cookies through your browser settings, though doing so may affect certain website functionalities.

3. How We Use Your Information

We use your information strictly for the following purposes:

• ✦To create and manage your EWinsight account.
• ✦To generate, save, and display your personalized reflection results and calendars on your user dashboard.
• ✦To analyze your consultation queries and deliver your custom report/guidance via email or PDF within 72 hours of your submission.
• ✦To manage fixed-period access, consultation credits, shop orders, payment confirmation, and refund status.
• ✦To comply with applicable legal obligations, protect against unauthorized or illegal activities, and enforce our Terms of Service.

4. Data Retention and Deletion

Retention Period: We retain your account data and purchase history for as long as your account remains active or as needed to provide you with services. Your birth data and specific consulting questions are kept on file so you can access your past results on your dashboard, unless you request deletion.

Data Deletion: If you wish to delete your account, remove your birth history, or cancel our storage of your consulting requests, you may contact us at any time. Upon a verified request, we will delete or anonymize your data within the legally prescribed timeframe, unless we are legally required to retain it for tax, audit, or legal compliance purposes.

5. Sharing and Disclosure of Data

EWinsight values your privacy. We do not sell, rent, trade, or share your personal information with outside parties for their independent marketing or commercial use. We only disclose your information under the following limited circumstances:

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  Third-Party Service Providers: We share necessary data with trusted vendors who support our operations, such as cloud hosting providers, email delivery systems, and secure payment processors. These parties are strictly bound by confidentiality and data-protection agreements.
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  Legal Requirements: We may disclose information if required to do so by law, court order, or lawful requests by public authorities, or when necessary to protect the safety, property, and legal rights of EWinsight, our users, or the public.

6. International Data Transfers and Representatives

Cross-Border Transfers: EWinsight is operated by a company located in Mainland China, and our servers or third-party service providers may be located outside your home country. By using ewinsight.com, you acknowledge that your personal information may be transferred to, stored, and processed globally. We implement appropriate safeguards (such as Standard Contractual Clauses or equivalent data protection measures) to ensure your data receives a level of protection comparable to that of your home country.

EU/UK Inquiries: Since we do not maintain a physical establishment in the EEA or UK, any privacy-related inquiries, requests, or complaints from individuals in these jurisdictions can be directed directly to our Data Compliance Officer via the email address listed below.

7. Strict Confidentiality of Guidance Results

We recognize that personal life consultation is highly private. EWinsight enforces strict administrative and technical controls to ensure that your birth data, account details, consultation questions, and generated PDF reports are never publicly displayed, published, or exposed to unauthorized personnel. Any case studies or examples used for service improvement will be strictly aggregated or completely anonymized so that no individual can be identified.

8. Your Global Privacy Rights (GDPR / CCPA / CPRA)

Depending on where you reside, you possess specific statutory rights regarding your personal data. You can exercise these rights by contacting us directly:

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  Right to Access / Know: You can request a copy of the personal data we hold about you.
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  Right to Rectification: You can request that we correct inaccurate or incomplete data.
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  Right to Erasure (“Right to be Forgotten”): You can request that we delete your account and personal reflection history.
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  Right to Restrict or Object: You can object to or request that we restrict the processing of your data.
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  Right to Data Portability: You can request that we export your data in a structured, machine-readable format.
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  Right to Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time without affecting prior lawful processing.

9. Age Restriction Policy

Our website and services are strictly intended for individuals who are 18 years of age or older. We do not knowingly collect or solicit personal information from anyone under the age of 18. If we discover that a minor under 18 has created an account or submitted birth data without verifiable parental consent, we will delete that information from our servers immediately.

10. Contact Us